Jeremy Conn - Resume

SUMMARY

Exceptionally focused and results-driven, offering 15+ years of expertise in learning and development. Demonstrated success in building training programs and knowledge management systems. Excellent communicator with the ability to facilitate strong cross functional partnerships. Passionate about developing strategy and infrastructure to enable organizational learning.

SKILLS

Training & development
Knowledge management
Product enablement
Facilitation & presentation
Copywriting & editing
Cross-functional collaboration
Project management
Instructional design
HTML, CSS, Docbook XML
LMS & CMS management
MS Office, Google Workspace, Adobe Illustrator, Adobe Photoshop, Confluence, Jira, Monday, Paligo, Zendesk

EXPERIENCE

Director of Knowledge Management & Enablement

StrongArm Tech, April 2022 - December 2022

Defined and executed the strategy for creating, maintaining, and distributing critical product education resources for internal and external customers
Implemented component content management system to support content reuse, single-sourcing, and multi-channel publishing workflows that reduced content development times by 50%
Partnered closely with product, engineering, support, and customer teams to ensure accuracy and alignment of product documentation across all customer touchpoints
Developed strategic resources and knowledge sharing best practices to support sales enablement and drive customer product adoption

Head of Training & Development

Everything But The House, June 2020 - April 2022

Operationalized new training and development function and provided strategic oversight and daily management of all professional learning programs and services for approximately 340 employees across 3 facilities
Directed all aspects of the training lifecycle, including: needs assessments, design, development, implementation, and supervision of training resources and tools, including the Learning Management System (LMS), communication of new training programs, resource management, reporting, and vendor management
Established knowledge management system for maintaining company-wide documentation and launched company knowledge base to provide centralized access to internal communications, policies, procedures, help desks, and training resources
Created and facilitated instructor-led and on-demand training sessions, tailored to specific needs and audiences, and utilized post-training assessments and feedback to monitor effectiveness of training programs
Oversaw training grant proposals and distributions and managed ongoing relationships with regional economic development groups
Led the redesign of the employee onboarding experience and developed a 30-day communication campaign to strengthen new hire engagement and retention

General Manager

Taz Fresh, LLC, March 2018 - June 2020

Provided leadership and supervision of restaurant operations for a multi-unit franchisee
Managed internal learning management system (LMS) and directed staff training and development program
Oversaw quality assurance programs and documentation in compliance with franchise requirements and local regulations
Leveraged historic and projected performance data to maintain optimal inventory levels and consistently achieved or exceeded revenue and labor KPIs
Analyzed and optimized restaurant systems, including workflow processes and scheduling, to improve efficiency and control labor costs

Educational Consultant

Howard Hughes Medical Institute, The College Board, and Educational Testing Service, Septemeber 2012 - June 2018

Designed and facilitated professional training workshops for instructors of collegiate and K-12 curriculum
Provided copywriting and editorial services for curriculum development projects in Science, Technology, Engineering, Arts, and Math

Web Developer & Digital Marketing Agent

Typespring, June 2014 - April 2018

Designed, launched, and monitored corporate websites and managed social media channels
Developed and monitored multi-channel digital marketing campaigns

Science Curriculum Leader

Mason City Schools, August 2013 - August 2014

Provided data analysis to determine curriculum material and protocols for all secondary science courses in grades 7-12, serving over 5,000 students daily
Facilitated professional training & development for the district’s 42 secondary science teachers, including the state of Ohio’s largest secondary learning institution
Advised district administration on course proposals and curriculum adoptions in compliance with state and federal education mandates

Science Instructor

Goshen High School, North College Hill City Schools, August 2004 - July 2013

Authored and delivered curriculum for multiple secondary science courses, including AP Biology, Human Genetics, and ACT Science
Provided instruction to 150+ students daily, ensuring personalized, positive outcomes to at-risk students

Resume