Customer Product Education

Authored and distributed audience specific learning resources that provided best practices for product usage and articulated value propositions for different segments of end users.

Company

StrongArm Tech

Role

Director of Knowledge Management & Enablement

Customer Product Education

Authored and distributed audience specific learning resources that provided best practices for product usage for different segments of end users.

Customer Knowledge Base

Developed knowledge base to provide internal and external customers with critical, self-serve knowledge for all products. Knowledge base content managed and published from integrated component content management system (CCMS) to allow for content reuse and single source publishing.

Company

StrongArm Tech

Role

Director of Knowledge Management & Enablement

Customer Knowledge Base

Knowledge base provided internal and external customers with a single source of truth for using StrongArm hardware and software products.

Learning Management System

Learning Managment System

Developed and oversaw corporate university to deliver and track completion of company learning resources. Created role-based learning pathways and library of 50+ on-demand learning resources.

Company

Everything But The House

Role

Head of Training & Development

Learning Management System

Developed and oversaw corporate university to deliver and track completion of company learning resources.

Company Intranet

Company Knowledge Base

Developed and managed internal knowledge base with integrated knowledge management system built on Google Drive. Knowledge base provided centralized access to internal communications, calendars, policies, procedures, company help desks, and training resources.

Company

Everything But The House

Role

Head of Training & Development

Company Knowledge Base

Developed and managed internal knowledge base to provided centralized access to internal communications, calendars, policies, procedures, company help desks, and training resources.

Process Documentation

Created job aids and user manuals to document company processes and workflows and for training team members on how to use internally developed software applications.

Company

Everything But The House

Role

Head of Training & Development

Process Documentation

Created job aids and user manuals to document company processes and workflows and for training team members on how to use internally developed software applications.

Employee Onboarding

Led the redesign of the employee onboarding experience and developed a 30-day communication campaign to strengthen new hire engagement and retention.

Company

Everything But The House

Role

Head of Training & Development

Employee Onboarding

Led the redesign of the employee onboarding experience and developed a 30-day communication campaign to strengthen new hire engagement and retention.