Works
Customer Product Education
Authored and distributed audience specific learning resources that provided best practices for product usage and articulated value propositions for different segments of end users.
Company
StrongArm Tech
Role
Director of Knowledge Management & Enablement
Customer Product Education
Authored and distributed audience specific learning resources that provided best practices for product usage for different segments of end users.
Customer Knowledge Base
Developed knowledge base to provide internal and external customers with critical, self-serve knowledge for all products. Knowledge base content managed and published from integrated component content management system (CCMS) to allow for content reuse and single source publishing.
Company
StrongArm Tech
Role
Director of Knowledge Management & Enablement
Customer Knowledge Base
Knowledge base provided internal and external customers with a single source of truth for using StrongArm hardware and software products.
Learning Managment System
Developed and oversaw corporate university to deliver and track completion of company learning resources. Created role-based learning pathways and library of 50+ on-demand learning resources.
Company
Everything But The House
Role
Head of Training & Development
Learning Management System
Developed and oversaw corporate university to deliver and track completion of company learning resources.
Company Knowledge Base
Developed and managed internal knowledge base with integrated knowledge management system built on Google Drive. Knowledge base provided centralized access to internal communications, calendars, policies, procedures, company help desks, and training resources.
Company
Everything But The House
Role
Head of Training & Development
Company Knowledge Base
Developed and managed internal knowledge base to provided centralized access to internal communications, calendars, policies, procedures, company help desks, and training resources.
Process Documentation
Created job aids and user manuals to document company processes and workflows and for training team members on how to use internally developed software applications.
Company
Everything But The House
Role
Head of Training & Development
Process Documentation
Created job aids and user manuals to document company processes and workflows and for training team members on how to use internally developed software applications.
Employee Onboarding
Led the redesign of the employee onboarding experience and developed a 30-day communication campaign to strengthen new hire engagement and retention.
Company
Everything But The House
Role
Head of Training & Development
Employee Onboarding
Led the redesign of the employee onboarding experience and developed a 30-day communication campaign to strengthen new hire engagement and retention.